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Our Vision
Our Vision is to make a positive impact on the best restaurant brands in the world, on our people, and on our global communities.
We at OrderSolutions accomplish this through our continuous embrace of the most innovative technologies, our unrelenting focus on our automation-first principles, and our unwavering pursuit of the most effective, agile, sustainable solutions unmatched within and beyond the outsourcing space.
Innovative
Technology
Designed for Restaurants
Automation
First Focus
Our Approach
Scalable and Specialized Restaurant Outsourcing: We are a restaurant outsourcer focused on serving the world’s largest restaurant brands to represent, protect, and grow their brands. Whether you’re a restaurant chain with 100 locations or 10,000 locations, we’ll help skyrocket your business towards success.
Choose Your First Stores
Scale Nationwide to Maximize Throughput
Define:
Restaurant Process as a Service (RPaaS)
Restaurant Process as a service is a type of business process outsourcing (BPO) delivered based on a cloud services model. RPaaS is connected to other services, including SaaS, PaaS and IaaS, and is fully configurable. RPaaS provides companies with the people, processes and technology they need to operate as a pay-per-use service by making use of the availability and efficiency of a cloud-based system. This approach to operations greatly reduces total cost of ownership by providing an on-demand solution based on services needed as opposed to purchasing a package deal tied into a single application.
Back Office Outsourcing:
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Financial Statement Preparation
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Accounts Payable
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Payroll Services
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Daily Deposit Verification
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Fixed Asset Reporting
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Cash and Credit Card Reconciliation
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Electronic Payment Solutions
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Virtual Credit Card Rebates
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Finance and Accounting Support
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Restaurant Invoice Processing
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Food Menu Data Entry
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Menu Item Pricing Updates
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KPO Services
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Restaurants Expense Management
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Web Research, Data Collection, Capture, and Entry
IT Services
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Network and security services
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IVR Management
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Helpdesk
Omni-Channel Support:
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Phone, Chat, and Email Support
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Takeout ordering
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Reservations
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Inbound Helpdesk for Customer Care
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Inbound Helpdesk for Employees
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Catering Sales
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Billing inquiries
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Customer Care
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Employee Care
RPA as a Service
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Invoice Processing
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Revenue Reconciliation
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Procure-to-Pay
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Price Updates
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Shelf-Inventory Management
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Sales Reports
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Inventory Reports
Recruiting as a Service
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We provide application processing through your recruiting platform
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Restaurant managers have found that if applicants aren't contacted immediately that the chances of hiring diminish.
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We currently convert 94.5% of applications to job interviews.
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We have developed a system to aid store managers and relieve most of the stress.
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We understand that the day is busy and keeping track of the tens, if not hundreds, of applications throughout the week can begin to feel overwhelming.
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We contact every application 3xs per day to arrange for interviews.
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Use on any Recruiting Platform
How We Train Our Agents
1. Fast, Flexible Training
We send our Head of Training to your restaurant for 7 to 14 days to learn the ins-and-outs of your business. We provide a questionnaire to help manage and track the process.
2. UNDERSTANDING
YOUR BRAND
We train each call center agent on your business. Our training session go through several different scenarios to ensure our agents are prepared for any type of call.
3. High LEVEL
Communication
After we learn your business, our Head of Training returns to discuss, plan, and execute high-level strategy to increase successful orders. All agents are trained on this strategy.
4. aDVANCED
Result Tracking
We track every call and order that comes through our system, and deliver the results directly to your representative. We stay on task, and constantly work to improve our system.
Frequently Asked Questions:
1) Will our restaurant see an ROI?
Yes. When TSD Global takes on a new partner we make it our mission to show them an ROI. Through our scientific up-selling process we have been able to maximize and optimize our clients takeout line of business.
We’ve increased our clients average order size between 8-18%
Learn More About Us
Learn about the key differences that make us the unique and clear choice for restaurants that want to massively increase their profits, while also delighting their customers with an amazing off-premise ordering solution.
Our ordering platform SAVES dining customers up to 40% compared to using expensive delivery apps, and GENERATES an increase of over 20% in terms of the average order size for restaurants. This creates massive margins on this additional business. Call us to increase your ROI today!
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