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About Us
Order Solutions has quickly become the #1 restaurant call center outsourcing firm in the nation. The company was founded in 2018 to help restaurants increase their off-premise revenue while saving restaurant chains money on labor costs. Since it's inception Order Solutions has helped some of the largest restaurant chains the country increase their takeout revenue by 30-50% while saving them 60% on labor costs.
Many of the world’s most iconic restaurant brands rely on Order Solutions to generate tens of millions of dollars in annual incremental revenue for their brands while improving their guest experience.
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World Class Clients
Partnerships that have lasted decades because of amazing results and trusted relationships.
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COVID-19 Status:
Adapted Quickly and Running Smoothly
COVID-19 has been one of the biggest disruptions in our lifetime to businesses globally. We immediately optimized our operations for TSD Global and Order Solutions to make sure that we will always be alongside our clients while running at the same (or better!) efficiency than before.
Our Leadership
Our management is typically hired from within from our growing pool of talent across the globe. Our typical manager has 10-15 years+ experience running contact center operations and/or technology.
Nick Tubis
President and CEO
Jim Daniels
Client Services Director
Stephen Foote
Chief Information Officer
Cayce Gambill
Director of Training
Fred Marulanda
Director of Operations
Matt Miller
Chief Financial Officer
Steve Lair
Chief Admin. Officer
Adam Bennett
VP Recruiting
Nick Holmes
VP of Operations (PH)
Dale Reed
Sr. Workforce Manager
Jessica Gramo
Workforce Manager
Jennifer Brackett
Quality Assurance
“Order Solutions helped us streamline our high volume of off-premise phone orders and increased our order size over 17% in just a few weeks! Thank you so much.”
- National Fast Casual Chain
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Learn More About Us
Learn about the key differences that make us the unique and clear choice for restaurants that want to massively increase their profits, while also delighting their customers with an amazing off-premise ordering solution.
Our ordering platform SAVES dining customers up to 40% compared to using expensive delivery apps, and GENERATES an increase of over 20% in terms of the average order size for restaurants. This creates massive margins on this additional business. Call us to increase your ROI today!
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What Sets Us Apart
Our Leadership
Our management is typically hired from within from our growing pool of talent across the globe. Our typical manager has 10-15 years+ experience running contact center operations and/or restaurants.
Providing An Exceptional Guest Experience
Our goal is to simply make your customers day a little better by creating amazing brand experiences. At TSD Global our mission is reinvent takeout and give your customer such a great experience, that they become customers for life.
Maximizing Revenue Through Experimentation
We understand the key to optimum performance is never ending experimentation. Through our technology and tenured management teams we are constantly testing different up-sell and cross-sell combinations to produce the highest average check size we can to our clients. Through experimentation we our always improving our performance and making things more efficient.
Integrity
At TSD Global we believe in full transparency and being completely honest with our clients. We invite all of our clients and to come to our contact center sites and meet our agents to establish a family like culture. Our contact center reps love meeting our clients, trying the different menu items, and getting 100% onboard with our clients missions. TSD Global’s goal to become an extension of the brand we partner with and to delight our clients customers