About Us
Order Solutions is an award winning customer experience outsourcing company, founded in 1989, that combines deep experience in the restaurant industry and contact centers. Every day, many of the world’s best brands rely on us to help maintain relevance in a disruptive market and build a future-proof business with immediate ROI while improving customer experience.
Our international team of 1,500 highly-skilled global staff deliver personalized experiences, intelligent interactions, and create emotional connections with customers that build unbreakable brand loyalty. We have contact centers in the United States and Philippines.
World Class Clients
Partnerships that have lasted decades because of amazing results and trusted relationships.
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COVID-19 Status:
Adapted Quickly and Running Smoothly
COVID-19 has been one of the biggest disruptions in our lifetime to businesses globally. We immediately optimized our operations for TSD Global and Order Solutions to make sure that we will always be alongside our clients while running at the same (or better!) efficiency than before.
Our Leadership
Our management is typically hired from within from our growing pool of talent across the globe. Our typical manager has 10-15 years+ experience running contact center operations and/or technology.
“Order Solutions helped us streamline our high volume of off-premise phone orders and increased our order size over 17% in just a few weeks! Thank you so much.”
- National Fast Casual Chain
Patricia Totton
Chief Executive Officer
Anthony Vesho
President
John Billington
Chief Information Officer
Nick Tubis
Chief Marketing Officer
Steve Lair
Chief Admin. Officer
Matt Miller
Chief Financial Officer
Ann Marie Ebersole
VP Client Services
Adam Bennett
VP Recruiting
Nick Holmes
Client Services Director
Jim Daniels
Client Services Director
Angel Griest
Client Services Director
Russell Schroeder
Director of Business Intel.
Bambie King
Director of Workforce Dev.
Jin Kang
Site Director
Learn More About Us
Learn about the key differences that make us the unique and clear choice for restaurants that want to massively increase their profits, while also delighting their customers with an amazing off-premise ordering solution.
Our ordering platform SAVES dining customers up to 40% compared to using expensive delivery apps, and GENERATES an increase of over 20% in terms of the average order size for restaurants. This creates massive margins on this additional business. Call us to increase your ROI today!
What Sets Us Apart
Our Leadership
Our management is typically hired from within from our growing pool of talent across the globe. Our typical manager has 10-15 years+ experience running contact center operations and/or restaurants.
Providing An Exceptional Guest Experience
Our goal is to simply make your customers day a little better by creating amazing brand experiences. At TSD Global our mission is reinvent takeout and give your customer such a great experience, that they become customers for life.
Maximizing Revenue Through Experimentation
We understand the key to optimum performance is never ending experimentation. Through our technology and tenured management teams we are constantly testing different up-sell and cross-sell combinations to produce the highest average check size we can to our clients. Through experimentation we our always improving our performance and making things more efficient.
Integrity
At TSD Global we believe in full transparency and being completely honest with our clients. We invite all of our clients and to come to our contact center sites and meet our agents to establish a family like culture. Our contact center reps love meeting our clients, trying the different menu items, and getting 100% onboard with our clients missions. TSD Global’s goal to become an extension of the brand we partner with and to delight our clients customers