Services
With rising labor costs, increased employee turnover, and soaring food costs, restaurants are in search of an edge to increase profitability while improving their customer experience.
Order Solutions is an award winning customer experience outsourcing company that specializes in working with restaurants. We have been been in business for 30 years and are known as a sales powerhouse in the customer experience industry.
We pride ourselves on our...
Seemless POS Integration
Brand Aligned Agents
Big Cart Size From Upsells
69% of restaurant guests use call-ahead phone ordering versus the app or website.
– Technomic
90% of customers value the ability to communicate with a live person.
- VISA study
10-20% average increase in ticket size through consistent upsell strategies.
– Technomic
The Opportunity
Today’s guests want convenience.
They want easy accessibility to the food they love. We have developed multiple solutions to meet each guest where he or she is with a takeout-ordering experience that easily integrates into a busy life.
$15/hr minimum wage rising across the country.
- USA Today
Researchers found that restaurant off-premise sales are projected to surpass $300 Billion by 2023.
The Problem
The restaurant industry is changing.
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Confusion when utilizing new technologies.
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Stressed order-taking environments
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Inefficient operations
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Employee shortages
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Wage increases
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Profit losses
That includes takeout, delivery, and catering services.
A Simple Overview
Our Services
See our services below. Click or hover one to learn more.
Download our presentation to see in-depth details.
Catering
Catering
One of our restaurant partners deployed our Catering Platform, they reported a 17.3% increase in same-store sales, which is the largest increase the company has experienced since its first quarter in 2006.
- Up-sell achieved on over 30% of orders we take.
Qualified ordering-specialists represent your brand, encourage upsells, and give each of your guests a VIP experience.
- Typically increased avg. order size by over 8%.
To-Go
Order Taking
To-Go Orders
Automatic Reorder
- Order can be placed by simply sending a text.
Automatic Reorder is a voice-enabled, digital, reorder platform that saves guests an average of 100 seconds on repeat, voice-orders.
Auto Reorder
B2B Lead Generation
We build dedicated teams of lead generation specialists to market your restaurant and menu to large businesses in your area. Our team to use best in class strategies to generate new patrons.
Lead Gen.
Analytics
Analytics
Acquire additional customers and build your average ticket size. Our data analytics will enhance your guest engagement based on our behavioral models, guest preferences, and historical ordering information.
Reservations
Reservations
Our reservation-specialists represent your brand, encourage phone orders in advance, and treat your guests like they are celebrities. Your phone reservations will go to our reservation agents.
Data Aggregation
TSD Global offers advanced analytics to help acquire additional customers and build your average ticket size. Our team can help you identify areas or opportunity for growth and increased profits.
Data Aggreg.
Training
Head of Training visits your restaurant for 7 - 14 days to learn every aspect of your menu and ordering process. Your Order Solutions team will be trained specifically on your menu and guest order preferences.
Training
Security
Industry standard security certifications by investing in our people, processes, and technology. We accomplish this by exceeding the standards set by governing authorities (PCI SSC, & AICPA).
Security
Technology
Technology
We leverage world class partners and data centers to deliver a modern and secure platform to our clients. All services and systems are designed to be flexible and adaptable. We integrate into all major POS Systems.
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Our Artificial Intelligence
Combining the best live-agent service experience with the most advanced Artificial Intelligence built specifically for restaurants.
Our state-of-the-art Artificial Intelligence (AI) takes customer orders, can perceive emotional responses and vocal tone (like stress and anger), response times, disruptive noises, and more. Our AI can perform for separate brands and always integrates seamlessly with a restaurants’ POS systems.
Small Order
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Includes disruptive noise / chatter from caller's side
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Fast address comprehension
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Additional info and drink offer
Full Order
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Return caller with stored personal information
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FAQ Response into a quick order
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Additional drink offer
Partnered and Powered by
On top of our AI, we have live agents trained on the restaurant's brand and menu ready to take over the calls when a customer wishes to speak with a human or if the call is too challenging (too much disruptive noise, language that isn't understandable, and more).
WHAT PEOPLE SAY
Global QSR Client
“Order Solutions solved our call in order staffing issues completely within a week! Thank you for everything!”
Top 50 Restaurant Chains in USA
“Order solutions has scaled our call-in orders across both our corporate stores and franchisee locations with professionalism and precision.”
National Fast Casual Chain
“Order Solutions helped us streamline our high volume of off-premise phone orders and increased our order size over 17% in just a few weeks! Thank you so much.”
Customer calls
When a customer calls in to place a take-out order, they will speak directly to a certified agent who's trained on your brand. No long hold times or un answered calls ever! The customer will be greeted with a friendly agents who wear noise canceling headsets- ensuring a pleasant, comfortable experience for your customer.
Agent Answers
All of our agents have been extensively trained our restaurant partners menu and help customers choose the perfect order. Through our “friendly” up-selling techniques that are scientifically tested, our agents can significantly increase your revenue.
+18%
Order Size Increase
+60%
Successful Up-sells
ORDER PLACED
The customer places their order through our team of agents and our technology seamlessly integrates into our clients POS (point of sale) system to make the process simple and easy. Customers then pick up their order at the restaurant and are delighted with the experience.
+75%
Customer Retention
+100%
Restaurant Satisfaction
How Our Service Works
YOUR RESULTS!
Reduce Costs
Reduce Abandoned Calls
Lower Employee Attrition
Increase Avg. Order Size
Increased Customer
Lifetime Value
Optimized Communications
Online Brand Reputation
Improve Customer Experience
Better Employee Experience
Frequently Asked Questions:
1) Will our restaurant see an ROI?
Yes. When TSD Global takes on a new partner we make it our mission to show them an ROI. Through our scientific up-selling process we have been able to maximize and optimize our clients takeout line of business.
We’ve increased our clients average order size between 8-18%