With rising labor costs, increased employee turnover, and soaring food costs, restaurants are in search of an edge to increase profitability while improving their customer experience.
Order Solutions is an award winning customer experience outsourcing company that specializes in working with restaurants. We have been been in business for 30 years and are known as a sales powerhouse in the customer experience industry.
We pride ourselves on our...
Seemless POS Integration
Brand Aligned Agents
Big Cart Size From Upsells
69% of restaurant guests use call-ahead phone ordering versus the app or website.
90% of customers value the ability to communicate with a live person.
- VISA study
10-20% average increase in ticket size through consistent upsell strategies.
Today’s guests want convenience.
They want easy accessibility to the food they love. We have developed multiple solutions to meet each guest where he or she is with a takeout-ordering experience that easily integrates into a busy life.
$15/hr minimum wage rising across the country.
- USA Today
Researchers found that restaurant off-premise sales are projected to surpass $300 Billion by 2023.
The restaurant industry is changing.
Confusion when utilizing new technologies.
Stressed order-taking environments
That includes takeout, delivery, and catering services.
A Simple Overview
Our Artificial Intelligence
Combining the best live-agent service experience with the most advanced Artificial Intelligence built specifically for restaurants.
Our state-of-the-art Artificial Intelligence (AI) takes customer orders, can perceive emotional responses and vocal tone (like stress and anger), response times, disruptive noises, and more. Our AI can perform for separate brands and always integrates seamlessly with a restaurants’ POS systems.
Includes disruptive noise / chatter from caller's side
Fast address comprehension
Additional info and drink offer
Return caller with stored personal information
FAQ Response into a quick order
Additional drink offer
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On top of our AI, we have live agents trained on the restaurant's brand and menu ready to take over the calls when a customer wishes to speak with a human or if the call is too challenging (too much disruptive noise, language that isn't understandable, and more).
WHAT PEOPLE SAY
Global QSR Client
“Order Solutions solved our call in order staffing issues completely within a week! Thank you for everything!”
Top 50 Restaurant Chains in USA
“Order solutions has scaled our call-in orders across both our corporate stores and franchisee locations with professionalism and precision.”
National Fast Casual Chain
“Order Solutions helped us streamline our high volume of off-premise phone orders and increased our order size over 17% in just a few weeks! Thank you so much.”
How Our Service Works
Reduce Abandoned Calls
Lower Employee Attrition
Increase Avg. Order Size
Online Brand Reputation
Improve Customer Experience
Better Employee Experience