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Services

With rising labor costs, increased employee turnover, and soaring food costs, restaurants are in search of an edge to increase profitability while improving their customer experience.

Order Solutions is an award winning customer experience outsourcing company that specializes in working with restaurants. We have been been in business for 30 years and are known as a sales powerhouse in the customer experience industry.

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Taking Coffee

A Simple Overview

The Problem

The restaurant industry is changing.

  • Confusion when utilizing new technologies.

  • Stressed order-taking environments

  • Inefficient operations

  • Employee shortages

  • Wage increases

  • Profit losses

The Opportunity

Today’s guests want convenience.

They want easy accessibility to the food they love. We have developed multiple solutions to meet each guest where he or she is with a takeout-ordering experience that easily integrates into a busy life.

Researchers found that restaurant off-premise sales are projected to surpass $300 Billion by 2023.

That includes takeout, delivery, and catering services.

69% of restaurant guests use call-ahead phone ordering versus the app or website.

– Technomic

90% of customers value the ability to communicate with a live person.

- VISA study

10-20% average increase in ticket size through consistent upsell strategies.

– Technomic

$15/hr minimum wage rising across the country.

- USA Today

Abstract Shapes

Our Services

See our services below. Click or hover one to learn more.

Download our presentation to see in-depth details.

Catering

To-Go

Order Taking

Automatic Reorder

B2B Lead Generation

Analytics

Reservations

Data Aggregation

Training

Security

Technology

Want More?

Click the photo to download our Order Solutions Presentation!

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Hotline Consultant

Customer

calls

When a customer calls in to place a take-out order, they will speak directly to a certified agent who's trained on your brand. No long hold times or un answered calls ever! The customer will be greeted with a friendly agents who wear noise canceling headsets- ensuring a pleasant, comfortable experience for your customer.

Agent

Answers

All of our agents have been extensively trained our restaurant partners menu and help customers choose the perfect order. Through our “friendly” up-selling techniques that are scientifically tested, our agents can significantly increase your revenue.

ORDER PLACED

The customer places their order through our team of agents and our technology seamlessly integrates into our clients POS (point of sale) system to make the process simple and easy. Customers then pick up their order at the restaurant and are delighted with the experience.

How Our Service Works

YOUR RESULTS!

Reduce Costs

Reduce Abandoned Calls

Lower Employee Attrition

Increase Avg. Order Size

Increased Customer

Lifetime Value

Optimized Communications

Online Brand Reputation

Improve Customer Experience

Better Employee Experience

“Order Solutions solved our call in order staffing issues completely within a week! Thank you for everything!”

— Global QSR Client

“Order solutions has scaled our call-in orders across both our corporate stores and franchisee locations with professionalism and precision.”

— Top 50 Restaurant Chains in USA

Outdoor Restaurant Seats

Frequently Asked Questions:

1) Will our restaurant see an ROI?

Yes. When TSD Global takes on a new partner we make it our mission to show them an ROI. Through our scientific up-selling process we have been able to maximize and optimize our clients takeout line of business.

 

We’ve increased our clients average order size between 8-18%

Learn More About Us

 

Learn about the key differences that make us the unique and clear choice for restaurants that want to massively increase their profits, while also delighting their customers with an amazing off-premise ordering solution.

Our ordering platform SAVES dining customers up to 40% compared to using expensive delivery apps, and GENERATES an increase of over 20% in terms of the average order size for restaurants. This creates massive margins on this additional business. Call us to increase your ROI today!

Our New Slide Deck

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Click here or the photo to view our Order Solutions presentation.

Additional Resources