Delight your customers, improve your guest experience, and maximize your call-in order sales. Our friendly trained restaurant call center agents handle your phone orders in a quiet environment with 100% attention on your guests.
Our restaurant partners have experienced an increased average order size between 15 - 30% after partnering with Order Solutions.
Restaurant Call Center Solutions
When a customer calls in to place a take-out order, they will speak directly to a certified agent who's trained on your brand. No long hold times or un answered calls ever! The customer will be greeted with a friendly agents who wear noise canceling headsets- ensuring a pleasant, comfortable experience for your customer. Our agents are always ready on our online ordering system for your call in orders.
All of our agents have been extensively trained our restaurant partners menu and help customers choose the perfect order. Through our “friendly” up-selling techniques that are scientifically tested, our agents can significantly increase your revenue.
Order Size Increase
The customer places their order through our team of agents and our technology seamlessly integrates into our clients POS (point of sale) system to make the process simple and easy. Customers then pick up their order at the restaurant and are delighted with the experience. Many restaurants use our food order answering service to never miss another call in order and alleviate their staffing needs!
Our Phone Order Automation
How We Train Our Agents
1. Fast, Flexible Training
We send our Head of Training to your restaurant for 7 to 14 days to learn the ins-and-outs of your business. We provide a questionnaire to help manage and track the process.
We train each call center agent on your business. Our training session go through several different scenarios to ensure our agents are prepared for any type of call.
3. High LEVEL
After we learn your business, our Head of Training returns to discuss, plan, and execute high-level strategy to increase successful orders. All agents are trained on this strategy.
We track every call and order that comes through our system, and deliver the results directly to your representative. We stay on task, and constantly work to improve our system.
Our Artificial Intelligence
Combining the best live-agent service experience with the most advanced Artificial Intelligence built specifically for restaurants.
Our state-of-the-art Artificial Intelligence (AI) takes customer orders, can perceive emotional responses and vocal tone (like stress and anger), response times, disruptive noises, and more. Our AI can perform for separate brands and always integrates seamlessly with a restaurants’ POS systems.
Unique Customer Requests
Additional info and drink offer
Comprehension of indirect language / jargon
Fast action responses
Additional up-sell attempts
Favorite order created for customer's future reorder
On top of our AI, we have live agents trained on the restaurant's brand and menu ready to take over the calls when a customer wishes to speak with a human or if the call is too challenging (too much disruptive noise, language that isn't understandable, and more).
Frequently Asked Questions:
1) Will our restaurant see an ROI?
Yes. When TSD Global takes on a new partner we make it our mission to show them an ROI. Through our scientific up-selling process we have been able to maximize and optimize our clients takeout line of business.
We’ve increased our clients average order size between 8-18%
Learn More About Us
Learn about the key differences that make us the unique and clear choice for restaurants that want to massively increase their profits, while also delighting their customers with an amazing off-premise ordering solution.
Our ordering platform SAVES dining customers up to 40% compared to using expensive delivery apps, and GENERATES an increase of over 20% in terms of the average order size for restaurants. This creates massive margins on this additional business. Call us to increase your ROI today!