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ORDER

SOLUTIONS

Focus On Making Great Food.
We’ll take care of everything else.

The #1 Centralized Call Center for Restaurants and Healthcare.

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Our Vision

Our Vision is to make a positive impact on the best restaurant brands in the world, on our people, and on our global communities.

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​We at OrderSolutions accomplish this through our continuous embrace of the most innovative technologies, our unrelenting focus on our automation-first principles, and our unwavering pursuit of the most effective, agile, sustainable solutions unmatched within and beyond the outsourcing space.

Innovative
Technology

Designed for Restaurants

Automation
First Focus

Our Approach

Scalable and Specialized Restaurant Outsourcing: We are a restaurant outsourcer focused on serving the world’s largest restaurant brands to represent, protect, and grow their brands. Whether you’re a restaurant chain with 100 locations or 10,000 locations, we’ll help skyrocket your business towards success.

Choose Your First Stores

Scale Nationwide to Maximize Throughput

Food Market

Define:

Restaurant Process as a Service (RPaaS)

Restaurant Process as a service is a type of business process outsourcing (BPO) delivered based on a cloud services model. RPaaS is connected to other services, including SaaS, PaaS and IaaS, and is fully configurable. RPaaS provides companies with the people, processes and technology they need to operate as a pay-per-use service by making use of the availability and efficiency of a cloud-based system. This approach to operations greatly reduces total cost of ownership by providing an on-demand solution based on services needed as opposed to purchasing a package deal tied into a single application.

Back Office Outsourcing:

  • Financial Statement Preparation

  • Accounts Payable

  • Payroll Services

  • Daily Deposit Verification

  • Fixed Asset Reporting

  • Cash and Credit Card Reconciliation

  • Electronic Payment Solutions

  • Virtual Credit Card Rebates

  • Finance and Accounting Support

  • Restaurant Invoice Processing

  • Food Menu Data Entry

  • Menu Item Pricing Updates

  • KPO Services

  • Restaurants Expense Management

  • Web Research, Data Collection, Capture, and Entry

IT Services

  • Network and security services

  • IVR Management

  • Helpdesk

Omni-Channel Support:

  • Phone, Chat, and Email Support

  • Takeout ordering 

  • Reservations

  • Inbound Helpdesk for Customer Care

  • Inbound Helpdesk for Employees

  • Catering Sales

  • Billing inquiries

  • Customer Care

  • Employee Care

RPA as a Service

  • Invoice Processing

  • Revenue Reconciliation

  • Procure-to-Pay

  • Price Updates

  • Shelf-Inventory Management

  • Sales Reports

  • Inventory Reports

Recruiting as a Service

  • We provide application processing through your recruiting platform

  • Restaurant managers have found that if applicants aren't contacted immediately that the chances of hiring diminish.

  • We currently convert 94.5% of applications to job interviews.

  • We have developed a system to aid store managers and relieve most of the stress.

  • We understand that the day is busy and keeping track of the tens, if not hundreds, of applications throughout the week can begin to feel overwhelming.

  • We contact every application 3xs per day to arrange for interviews.

  • Use on any Recruiting Platform

How We Train Our Agents

1. Fast, Flexible Training

We send our Head of Training to your restaurant for 7 to 14 days to learn the ins-and-outs of your business. We provide a questionnaire to help manage and track the process.

2. UNDERSTANDING

YOUR BRAND

We train each call center agent on your business. Our training session go through several different scenarios to ensure our agents are prepared for any type of call.