Medical Answering Services
Our medical answering service solutions is the second program offered by Order Solutions. With over 20 years of experience in the call center space, we understand the importance of a well-designed answering service solution and can customize it to match your needs. If you have limited staff, we can process the overflow of calls often experienced during peak call times.
Order Solutions understands the unique needs of our clients when it comes to providing nurse triage services. Recently, Order Solutions has begun developing relationships with pediatricians and other physician practices, hospitals, community clinics, health plans and business organizations throughout the world. Our service gives patients access to accredited nurses.
Regardless of the appointment scheduling needs of your organization, what languages are needed, or your desired hours of operation, Order Solutions will take the time to be trained to utilize your existing appointment scheduling system or incorporate our web-based system to design a customized program that best suits your needs.
Medical Call Center Services for the 21st Century
Founded originally as a phone call outsourcing provider exclusively for the foodservice industry and restaurants, Order Solutions has now expanded its offerings in order to provide after-hours answering services as a complete communications BPO for healthcare facilities throughout the country.
Built on Relationships
Order Solution's success and growth is attributed to a partnership attitude and a commitment to helping our clients meet their service excellence objectives.
An increasing number of savvy, small business owners are recognizing that outsourcing their telephone answering services in the form of an off-site receptionist is an excellent way to control costs.
Our Business Continuity
Order Solutions uses backup power supplies, battery backup, and propane generators that can fully power our entire office for 10 days, 24/7.
Mergers & Acquisitions
We are always assessing strategic and synergistic growth opportunities.
Compassion is more than a slogan. Order Solutions has a strong commitment to ensure patients and their families are treated with respect, empathy, and compassion on every call. We believe in customer service excellence. The foundation of our business is built on a simple philosophy.
See why Order Solutions should be your Call Center Solution Provider.
Benefits of Outsourcing Your Answering Service vs. Hiring a Receptionist
Additional appointments per month
Percent increase in staff productivity
Minute decrease in hold time
Referrals generated to physician offices