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When it comes to sales, it is simply a game of numbers. If one person says “no,” it is best to move on to the next person who may say “yes”. If you are a restaurant owner and you are wanting to increase your monthly sales, then it is wise to invest in a department that can handle up-selling takeout order techniques that work. A restaurant call center can increase company profits by implementing the right type of phone sales approach for your business model.
When you start to count on restaurant call centers to handle your phone and up-selling service orders, the takeout order will be a higher total than normal (good for the owner). Your customers will be happy with professional experience they had while your employees will be relieved that some of the weight has been lifted off of their shoulders.
Let your in-store employees commit to making sure your in-store customer’s food experience is complete perfection. At Order Solutions, our restaurant call centers make sure all takeout orders are handled with 100% top-quality care.
Top 5 Reasons Why Restaurant Call Centers are More Effective at Up-selling Than Busy In-Store Employees:
It is hard to hear busy in-store employees who sometimes miss calls because they run around from here to there. With a restaurant call center, all agents are provided with noise-canceling headphones. When customers who call-in can hear the representative on the other end of the phone, this will result in a better experience and the customer will be satisfied and may be inclined to buy more.
When it comes to beating out competitors, restaurant call centers and phone sales up-selling offers innovative and cutting-edge strategies; in a world full of technology, customers and restaurant owners want this type of experience. An article on Forbes.com states, “Up-selling is the lifeblood of many business models”.
Most in-store employees are trained to serve and use simple customer service skills, while restaurant call center agents are trained to up-sell and increase your profits. The methods used have been able to increase company ROI. According to an article on Medium.com, Order Solutions is successful in up-selling rates, “within 30 days of working with them our up-sell rate was 30% on orders taken.”
Not one call will go unanswered. Think of it this way, your in-store employee is busy running around in-store and may miss calls; if you experience any missed calls, your sales revenue will be limited and up-selling will be irrelevant.
In-store employees do not receive any type of incentive to up-sell; usually, these employees are paid minimum wage, so why would they up-sell if they don’t get credit? At Order Solutions, we have found a way to award restaurant call center representatives for every up-sell order they process.
Increase your restaurant takeout sales with a restaurant call centers that up-sells. It's simple. If restaurant owners want to expand their revenue, the owners need to recognize that communication has drastically changed over the years, making life much more convenient. Restaurant call centers are the answer to optimizing and increasing takeout experiences and company revenue.
If a restaurant owner wants to have a profitable gain than it is wise to enhance business methods and veer towards quality phone assurance and up-selling. Up-selling Strategies Include:
Restaurant call center agents announce new featured items
Each agent will up-sell relevant suitable food items that relate to the initial purchase
The up-sell will usually take place after the original order is placed
When you implement a restaurant call center into your business model, customers will call-in as they want your food product; these people will receive high-quality phone service, which will improve user experience (UX) and will lead to repetitive customers, positive word of mouth, and an up-sell. It is about time you give your restaurant a chance to climb the ranks. Perhaps you have a new food item on the menu? Some in-store employees may be too overwhelmed with too many tasks and forget to explain your new item, this could be detrimental for your takeout sales; at Order Solutions, we hold high importance when it comes to food items sold.
Making takeout orders convenient and improving up-selling techniques with a restaurant call center is sure to add the component you need to increase your restaurants takeout sales.